k8bd Privacy Policy
Your personal information is completely safe with us. This page explains in detail how k8bd collects, uses, and protects your data.
Table of Contents
Introduction and Applicability
k8bd ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information.
When you use the k8bd website, mobile version, or any related services, you are considered to have accepted the terms of this Privacy Policy. This Policy applies only to the k8bd platform — not to third-party websites or services.
If you have any questions about our Privacy Policy, please contact us. Our support team is available 24/7 to assist you in Bengali.
What Information We Collect
During registration and use of k8bd services, we may collect the following types of information:
2.1 Information Provided Directly
Information you voluntarily provide:
- Full name, date of birth, and national identity card number
- Email address and mobile number
- Current address and postal code
- Payment information (bKash, Nagad, Rocket, or Upay account numbers)
- Documents uploaded for identity verification
2.2 Automatically Collected Information
Information automatically collected when you use the platform:
- IP address and device identifier information
- Browser type, operating system, and language preference
- Login time, session information, and time spent on the site
- Gaming activity, betting history, and transaction records
- Behavioral data collected through cookies and similar technologies
2.3 Information Received from Third Parties
In certain circumstances we may receive information about you from identity verification agencies or payment processors. This information is used solely to ensure the security and legitimacy of your account.
How Information Is Used
We use your information for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your k8bd account
- Processing deposits, withdrawals, and other financial transactions
- Personalizing your gaming experience
- Enforcing our rules and terms and conditions
3.2 Security and Fraud Prevention
- Detecting unauthorized access to accounts or fraudulent activity
- Monitoring suspicious financial activity
- Ensuring the security of our platform
3.3 Legal Compliance
- Complying with applicable laws and regulations
- Completing the KYC (Know Your Customer) process
- Complying with AML (Anti-Money Laundering) guidelines
- Complying with court orders or requests from legal authorities
3.4 Communication and Customer Support
- Sending notifications related to your account, transactions, or services
- Providing support via live chat or email
- Informing you about promotional offers and bonuses, subject to your consent
Information Storage and Security
4.1 Encryption and Cybersecurity
k8bd uses industry-standard SSL (Secure Sockets Layer) encryption technology to keep your personal and financial information secure. Our servers and data infrastructure are protected by multiple layers of security protocols. All financial transactions are processed through encrypted channels.
4.2 Data Retention Period
We retain your personal information for as long as:
- Your account remains active
- Required to meet legal obligations (generally a minimum of five years after account closure)
- Relevant to the resolution of any dispute
After the specified period, we securely delete or anonymize your information.
4.3 Internal Access Controls
Access to your information is restricted only to those employees who need to view it as part of their work. All employees are bound by strict confidentiality agreements and receive regular training on data protection.
Sharing Information with Third Parties
k8bd never sells your personal information to third parties. However, certain information may be disclosed in the following limited circumstances:
5.1 Payment Processors
To complete financial transactions, we share necessary information with approved payment services such as bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.
5.2 Identity Verification Services
As part of the KYC process, we may share certain information with approved identity verification service providers. These services help us fulfill legal obligations on our behalf.
5.3 Legal Authorities
In the case of a valid court order, government directive, or lawful request from a law enforcement agency, we may be required to provide relevant information.
5.4 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the relevant parties. In such circumstances we will notify you in advance.
Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored in your browser or on your device. They help us remember your preferences, improve site performance, and personalize your experience.
6.2 Types of Cookies We Use
- Essential Cookies: Required for the basic functioning of the site — login sessions, security tokens, and so on
- Functional Cookies: Remember your language preference and site settings
- Analytics Cookies: Help us understand which parts of the site are used most (anonymously)
6.3 Cookie Controls
You can block or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
You have the following rights regarding your personal information:
You have the right to know what information we hold about you and to request a copy of it.
If the information we hold is incorrect or incomplete, you can request that it be corrected.
In certain circumstances you can request that your personal information be deleted, though this may not be possible if legal obligations exist.
You can object to your information being used for marketing purposes and stop marketing communications at any time.
You can request to receive the information you have provided in a structured, commonly used format.
To exercise any of the above rights, contact us by email at: [email protected]. We will respond to your request as quickly as possible after receiving it.
Account Closure and Data Deletion
If you wish to close your k8bd account, please submit a formal request via our live chat or email.
After account closure we follow the process below:
- Active balances and pending withdrawals will be processed
- Information required due to legal obligations will be retained for the specified period
- After the period ends, information will be securely deleted or anonymized
- Your information will be immediately removed from marketing lists
Additional conditions may apply for self-exclusion requests related to responsible gaming. For more details, please visit our Responsible Gaming page.
Protection of Minors
k8bd provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
We carry out an age verification process at the time of registration. If we receive information indicating that a user is under 21, we will immediately suspend that account and delete the associated information.
If you suspect any minor is using this platform, please contact us.
Policy Changes & Updates
k8bd may update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed
- A notification will be sent to your email for important changes
- A notice will be displayed on the platform before significant changes take effect
If you continue to use the platform after the changes, you will be considered to have accepted the revised policy. If you disagree with the policy, please request to close your account.
Contact Us
Contact us for any questions, concerns, or requests regarding this privacy policy:
[email protected]
24/7 support in Bengali — available around the clock based on Bangladesh Standard Time (BST, UTC+6)
We typically respond to your enquiries within business days. For urgent matters, please use live chat.
For more information, you can also visit our Terms & Conditions and FAQ pages.